On Thu, Apr 03, 2003 at 10:05:55AM -0500, McBurnett, Jim wrote:
I just made a number of abuse complaints to a provider and then after contacting the abuse #. I got told that they don't use abuse@ anymore. that abuse.cc is the new email address. Correct me if I am wrong, but isn't this against RFC current practice?
Providers don't seem to care about RFC or abuse@ anymore...
I hate to play devil's advocate here, but I've been on the receiving end of the abuse@ complaints that became unmanagable. The bulk of them consisting of: "Your user at x.x.x.x attacked me!" (And this is sometimes the nameserver:53 or mailserver:113) This is not a log file, or a source/destination port. The most commonly left out item was Time/Time zone. The company I worked for at the time did not harbor spammers. These were open relays, public proxies, & all around poorly configured/maintained machines. The size of our customer base, however, prevented a personal reply to all of them that said: "You left out X, please try again." With a legitimate desire to address valid complaints against customers, we started bouncing back an acknowledgment msg that said simply if you don't provide us all of the following, we won't reply and request it, your submission will be ignored. We also setup an abuse-esc@ that would circumvent the ack msg. Problem is/was people don't read the bounce back. I know this isn't the case with all of the abuse@ addresses, but we talked about creating a web form for submission so we could smack the submitter on the head when they left out relevant information. Another aspect of the social spam problem trying to be resolved through technical means. Gerald