On Mon, 11 Sep 1995, Larry J. Plato wrote:
And to make matters more confusing, not all service providers agree on what level of service should be provided. I think the NANOG is the perfect place to discuss what we think should be the minimum acceptable service level, as well as what can be expected in terms of inter-provider help and cooperation. Sean's comments are, in my opinion, useful as a basis for discussion, and completely appropriate. I think we all need to discuss our expectations in an open forum. We may never agree, but at least we can disagree politely,
Larry Plato
Politely is the operative word here. I thinks Sean's comments are the only way we will have any significant changes that benefit the customer, as opposed to benefiting the "network" itself. Mike Nasto. ---------------------------------------------------------------------------- Michael A. Nasto Customer Support Manager NYSERNet, Inc. Phone: 315-453-2912 x 256 200 Elwood Davis Road Fax: 315-453-3052 Suite 103 Email: mnasto@nysernet.org Liverpool, NY 13088-6147 mnasto@transit.nyser.net +++++++++++++++++++++++++++ Carpe Diem +++++++++++++++++++++++++++++++++++++