RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS

On Sun, 13 May 2001, Joe Marr wrote:

Absolutely correct, but if I was a T1 customer paying $1500 a month, you best believe my issue would get resolved. xDSL companies are far from being customer oriented, they only care about the number of lines installed per month.

I believe CAIS also sells T1s. The fact they appear to have only a single BGP engineer and they dont appear to even be able to call them in means we wont be buying a T1 or anything else for that matter from CAIS anytime soon, possibly ever. -Dan