On 7/2/2010 10:47 PM, Jared Geiger wrote:
On Fri, Jul 2, 2010 at 7:04 PM, Adam Rothschild <asr+nanog@latency.net<asr%2Bnanog@latency.net>
wrote:
How many co-lo centers do they operate and where are they ? - Curiosity on my part. Todd
Here in the New York Metro, XO's collocation offering is pretty solid. No frills, but competently managed, and offered under a reasonable pricing model for retail collocation.
I've had similarly positive experiences with their transport side of the house. I've not looked at the IP product...
I certainly belive the negative XO feedback shared; having heard similar, it would seem there's definite potential to be treated as merely a number. At the same time, our experience has been great, and I'd happily recommend them. I think the quality of your XO customer experience is directly proportional to the caliber of your account team, along with your ability to vendor-manage and assemble a suitable escalation matrix.
As for the Savvis suggestion, I'm not sure I'd agree. We're in 2010, yet they continue to maintain a fair number of gigabit-sized peering interfaces, seemingly operating at or close to capacity.
HTH, -a
In the DC Market I can provide this input:
Voice PRIs - Apparently they don't realize they can provide CNAM service and will argue that CallerID Name is not available from XO at all.
Voice SIP - They had a major DID outage this year for 8 to 12 hours that was nationwide.
Point to Point DS3 - 3 or 4 complete failures in the past year. They then failed to work with the local ILEC to arrange a time to meet and test equipment. If I buy a circuit from XO, I don't expect to have to call Qwest and Verizon to organize engineers. I'm paying XO to do that for me. Each outage was on average 3 days long.
In the Las Vegas Market:
Flex T1 - Internet latency was extremely high. However they did install the circuit in 2 weeks.
Usually the pricing is very good and this makes it hard to weigh all the cons.
~Jared