On Sun, 28 Oct 2001, Mike Batchelor wrote:
Since most of what MAPS is about is reducing complaints from customers to their ISP, and thereby reducing support costs, I guess the question is answered. If no one complains, there is no problem. Since no one can complain about unseen messages, that means that collateral damage is not really a problem, since it does not increase support costs.
I'm not sure how you've managed to avoid this, but when using the various blacklists in an ISP setting where I've worked, there certainly has been "collateral damage" in unseen messages causing increased support load (cost). Our customers will call up complaining "My aunt can't email me anymore, but she can email everyone else in the family." or "Since sometime last week I can't get email from business associate X, and this has cost me thousands of dollars per day in sales." There's always someone to complain. I think over time, as people have seen more and more porn site or penis/breast enlargement spams, they've gotten more understanding of "we can't accept mail from that ISP's mail server because it's an open relay and was being used to broadcast spam". -- ---------------------------------------------------------------------- Jon Lewis *jlewis@lewis.org*| I route System Administrator | therefore you are Atlantic Net | _________ http://www.lewis.org/~jlewis/pgp for PGP public key_________