Brad, I in no way represent Spamhaus, but as someone who has had lots of experience with them, I can assure you that you are not blackholed. You resolved the complaint how? Did you respond to the SBL? Did you get an auto-acknowledgement when you did respond to the SBL? Post up your SBL links here. Let's see what they have to say in them. You will have a hard time trying to connect with them in any other way aside for responding via email to the complaint. On 9/13/2012 5:40 PM, Brad Barnett wrote:
On Thu, 13 Sep 2012 11:17:44 -0400 Brad Barnett <brad@gamingsolutions.ca> wrote:
We've been running a clean operation for years, but recently, one of our clients spammed then entire universe (using external mail servers, but linking to some internal URLs).
We've since terminated them, and such things are against our terms of use. However, we seem to have massive issues getting any response from Spamhaus. We're worried that perhaps we're just blackholed, or someone is on vacation, or something to that effect.
Right now, we're essentially crippled -- and at the same time, we resolved the direct complaint a week ago.
Does anyone have any idea as to how to contact someone at Spamhaus via IM, phone, etc? IRC channel?
Church? ;)
NOTE: we're not perfect, but again -- we don't allow spamming. We force unsubscribe footers on all outgoing mail clients send, we don't allow SPAM as per terms of use, and we insist that clients use a list of known-contacts if they do mailings.
EG: people they've have contact with in the past.
-- Christopher Singhaus, Systems Administrator / Abuse Dept csinghaus@hopone.net *** 703-564-5400 HopOne Internet Corp. - AS 14361 - www.hopone.net "Yesterday's weirdness is tomorrow's reason why." -Hunter S Thompson