On Fri, 29 Nov 2002, Stephen Sprunk wrote:
This is a bit of culture shock for most ISPs, because an ISP exists to serve the network, and proper design is at least understood, if not always adhered to. In the corporate world, however, the network and support staff are an expense to be minimized, and capital or headcount is almost never available to fix things that are "working" today.
I think you are mistaken. In most "ISPs" engineers are considered an unfortunate expense, to be reduced to bare bone minimum (defined as the point where network starts to fall apart, and irate customers reach CEO through the layers of managerial defenses). Proper design of corporate networks is understood much better than that of backbones (witness the unending stream of new magic backbone routing paradigms, which never seem to deliver anything remotely as useful as claimed), so the only explanation for having 10+ hops in spanning tree is plain old incompetence.
It didn't take 4 days to figure out what was wrong -- that's usually apparent within an hour or so. What takes 4 days is having to reconfigure or replace every part of the network without any documentation or advance planning.
Ditto.
My nightmares aren't about having a customer crater like this -- that's an expectation. My nightmare is when it happens to the entire Fortune 100 on the same weekend, because it's only pure luck that it doesn't.
Hopefully, not all of their staff is sold on the newest magical tricks from OFRV, and most just did old fashioned L-3 routing design. --vadim