On Sep 23, 2008, at 8:12 PM, Joe Greco wrote:
Which is not acceptable. You answer your abuse complaints, you shut down your spammers. Period, end of subject.
That's a bit '90's. I'll settle for s/answer/handle/, because I don't think that most sites are willing to actually discuss abuse issues with random folks submitting complaints, and so that leaves you with either sending a form letter of some sort, or not saying anything.
I went out of my way to get it written into our customer contract that we can discuss abuse issues with the affected parties. And I am simply an employee, neither an executive nor an owner, so this took a bit of doing. But it has given me great pleasure the few times that we made a mistake with a customer, and I got to tell the affected parties that the abuser is now homeless ;-) -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness