On Thu, Jan 4, 2018 at 4:02 PM, Dan Hollis <goemon@sasami.anime.net> wrote:
On Thu, 4 Jan 2018, William Herrin wrote:
On Thu, Jan 4, 2018 at 11:48 AM, Michael Crapse <michael@wi-fiber.io> wrote:
I've never dealt with a support queue that resolved the issue faster than a direct contact.
I've never dealt with a support queue that's more competent than the last direct contact I talked with. Navigating the support queue to the guy competent to deal with my problem is one of the more infuriating things about big company support.
it does get kind of old when you have to argue with first tier support on how to read smtp headers. or that an IP address registered to them in ARIN actually belongs to them.
Those are the good ones. The bad ones are when the the support tech wanders down the script without understanding you at all. "Your email server at 1.2.3.4 gave me the following error message when my server at 6.7.8.9 tried to pass email to bob@yourcompany.com from joe@mycompany.com at 13:54:06 UTC." "Reboot your computer. Then please take this survey to let me know how I did." -Bill -- William Herrin ................ herrin@dirtside.com bill@herrin.us Dirtside Systems ......... Web: <http://www.dirtside.com/>