On 12-Jul-2001, Hank Nussbacher wrote:
At 22:36 11/07/01 -0700, Jon O . wrote:
Ariel:
You initial email asked for AboveNet contact. Did you get some assistance and if so what was the resolution? This is very important for us to know so we can kind of keep track of cooperative ISPs and the ones that just ignore these problems.
And then what? Suppose you had a list of non-cooperative ISPs? What then? Experience has shown that the ISPs that don't care, won't care no matter what you say or do (those who follow FIRST know I have a lot to say on this matter, but have been holding back to give those non-cooperative ISPs time to make matters right - we are now on day 5 of a continuous non-spoofed 20Mb/sec dDoS attack :-)). Convince me why a list of non-cooperative ISPs is a thing that would help.
Well, the way I see it this internet thing is new to a lot of companies. Some are finding out the hardway what works, what doesn't. Quite a bit of the normal controls to prevent bad service, etc. are not in place. I'm sure you've heard of the Better Business Burea, The Chamber of Commerce, etc? Well, I wan't suggesting making a list, I was suggesting he report his interaction with that company to you guys. This might allow NANOG to know how this or that ISP is responding to requests. You can sit by and say experience has shown and you're right. However, that is because no one is calling for any responsibility. There is no review and no drawbacks to acting with complete disregard. Well, just reporting that I spoke with X ISP and they attempted to cooperate or they didn't care at all is a small first step. If someone then took these reports and passed them to Boardwatch, or whatever the ISP might end up answering to someone. There is quite a bit of helplessness and inaction going on when it comes to these types of situations and BIG ISP can get away with whatever they want. Well, experience has shown that if you organize the "little" people can influence the BIGGER.
-Hank
Thanks, Jon