15 Mar
2004
15 Mar
'04
10:21 p.m.
No true in many cases. All I have to prove is it's not the network and then I hand it off to the windows/*nix/<whatever> sysadmins. To prove it's not the network, I don't need to know the end systems in any sort of detail.
to pass the buck, one needs to know nothing. what makes a great noc engineer is taking ownership of the user's problem. randy