7 Jan
2003
7 Jan
'03
1:08 a.m.
On Mon, 06 Jan 2003 23:57:29 EST, David Diaz <techlist@smoton.net> said:
At this point it's pretty clear that unless you have 1 to 1 spare capacity someone is going to have to see an outage. Prioritizing kicks in at this point. Different service levels (ie Platinum, Gold, Lead) kick in. Most lead customers would likely not be protected at this point. But these may be simple backup links for those customers.
Gee thanks Dave.. I now understand why we always get such sucky support from vendors that care enough about us to not assign us to just any old account rep, but give us a lead account rep..... ;)