We've certainly experienced WorldCom's billing ineptness. For years we tried to clear up billing errors without getting anywhere. After WCOM's bankruptcy, things seem different. We've actually been able to get the old outstanding errors cleared up - rather easily, I might add. So, far, the 'new' MCI seems to be a big improvement over the old WorldCom. FYI - MCI is changing the format of their invoices, so there probably will be errors over the next couple of months until they get all the bugs worked out. Joe On 7/22/05 11:48 PM, "Richard A Steenbergen" <ras@e-gerbil.net> wrote:
On Fri, Jul 22, 2005 at 12:34:43PM -0500, Stephen Sprunk wrote:
Thus spake "Randy Bush" <randy@psg.com>
We're being hit up by MCI's billing fraud again.
mci's billing problems are gross ineptitude, not fraud. and just about every major (and many minor) telco has the same mess.
"Never attribute to malice that which can be adequately explained by stupidity."
But also be wary of attributing solely to stupidity a consistent pattern of billing "mistakes" which can be explained by pointing at stupid people but which net a lot of money from the folks who don't notice the errors. :)
Seems to happen a LOT in this industry, across many vendors, but some more often than others.
-- Joe McGuckin ViaNet Communications 994 San Antonio Road Palo Alto, CA 94303 Phone: 650-213-1302 Cell: 650-207-0372 Fax: 650-969-2124