Once upon a time, Jawaid Desktop <jb@forethought.net> said:
We're a regional CLEC and I've had a BGP filter change request in to CenturyLink for 3 days. I've had no luck trying to get this processed.
It might help if you specify which part of CenturyLink (for example, which AS). CL is made up of a bunch of different, purchased, companies, and AFAIK it is not all integrated. For example, I worked for ISP that was connected to the old Qwest network (AS 209) at one point, and later the old KMC network (AS 23126). With the formerly-Qwest link, I had a login to a portal that was used to make all change requests, and they typically went through pretty quickly. If there was a problem, I could open a ticket through the portal and get a call-back in a reasonable amount of time. The formerly-KMC link was pretty much a business hours only, send it by email, CC your sales rep on all changes, and pester them until they do it. Outside of those hours, we could open tickets through the circuit trouble line, but they didn't know what to do with the Internet (so it just took repeated calls, nagging them until they escalated it to somebody who at least had heard of a router before). -- Chris Adams <cma@cmadams.net>