Thanks for various replies off-list which helped to troubleshoot this issue and possibly accelerate resolution. Time Warner attributed the issue to a routing loop on the Level 3 network caused by some work last night. Based on a traceroute from a Webjogger customer, the loop was in Chicago. As of about 4:45pm EDT things seem back to normal. Thanks! Adam -- Webjogger (845) 757-4000 ASN 20208 ----- Original Message ----- From: Adam Greene To: outages@outages.org ; nanog@nanog.org Sent: Tuesday, March 31, 2009 11:18 AM Subject: [outages] TWC outage Seems to be an outage with Time Warner Cable in the upstate New York area ... As far as I can tell, it's on AS7843. I'm awaiting callback from an engineer for details .... Adam -- Webjogger (845) 757-4000 ASN 20208 ====== C:\>tracert www.authorize.net Tracing route to www.authorize.net [64.94.118.77] over a maximum of 30 hops: 1 38 ms 1 ms 2 ms 10049.webjogger.net [204.8.80.49] 2 6 ms 6 ms 7 ms cpe-24-29-112-25.nyc.res.rr.com [24.29.112.25] 3 8 ms 7 ms 6 ms gig-12-2-nycmnyrdc-rtr1.nyc.rr.com [24.29.104.97] 4 7 ms 7 ms 8 ms gig1-0-0-nwrknjmd-rtr1.nyc.rr.com [24.29.130.182] 5 7 ms 7 ms 6 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78] 6 9 ms 8 ms 8 ms ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163] 7 8 ms 9 ms 8 ms 66.109.9.210 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. _______________________________________________ outages mailing list outages@outages.org https://puck.nether.net/mailman/listinfo/outages