From: Paul Vixie <vixie@isc.org> Date: Thu, 25 Nov 2010 21:14:45 +0000
there's a pacific telephone j-box at the edge of a parking lot in san mateo california that's been hit by a car hard enough to spring the door open. the copper punchdowns are now freely and publically accessible. i think it's not pac tel or pac bell or sbc any more, so what i need is to know how to tell AT&T that they've got a physical plant problem that will soon be customer affecting, especially with the weather like it is. there was a call-before- you-dig sticker on it so i called that number and they said it wasn't their problem. i'm trying to do the right thing by asking AT&T to make it so if i google for "report damage to at&t" it will give a useful result. meanwhile if someone from at&t asks me i will tell them the road address of the box.
(i am not an at&t customer and calling 1-800-CALL-ATT did me no good at all.)
Have you tried 611 (from an AT&T land-line phone)? The menus are horrid, but you should finally get to a human. -- R. Kevin Oberman, Network Engineer Energy Sciences Network (ESnet) Ernest O. Lawrence Berkeley National Laboratory (Berkeley Lab) E-mail: oberman@es.net Phone: +1 510 486-8634 Key fingerprint:059B 2DDF 031C 9BA3 14A4 EADA 927D EBB3 987B 3751