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although I would like to pass on some of this information to other new ISP's through some of the lists we are on, the material I have is not well organized enough to easily present it to others. If some of the operations folks could scrape together some resources to collect these materials into a coherent web site as an introduction to Internet operations, I'm sure many ISP's would be grateful for the chance to learn.
After some years being associated with the IEPG the observation I have to make is that the operations folk who really do understand how the Internet is glued together are way too busy keeping it strung together to do anything else. Micheal, if you have put together some information I'd be only too happy to put it on the IEPG WEB pages as another piece of the oprational information jigsaw puzzle. Your contribution is worthwhile is it is pretty wishful thinking to expect other operational people to assemble this stuff - the actual operational agenda is simply far too pressing for most of us. Geoff Huston IEPG (thats http://iepg.org/iepg)