On January 10, 2021 at 08:42 sronan@ronan-online.com (sronan@ronan-online.com) wrote:
While Amazon is absolutely within their rights to suspend anyone they want for violation of their TOS, it does create an interesting problem. Amazon is now in the content moderation business, which could potentially open them up to liability if they fail to suspend any other customer who hosts objectionable content. To avoid that sort of thing I'd just send PITA's notice that we typically get (N) complaints per customer per (month or whatever.)
We have received $BIGNUM complaints and we are obliged to respond which involves staff time etc. We believe they are eliciting those excess complaints by their behavior so henceforth we will charge them (like $100/complaint response.) FYI for the recent period that would amount to $BIGBUX. They will also be responsible for any resulting legal expenses yaddie-yaddie. We have no obligation to extend them credit for this service so will need a retainer of (around 2x$BIGBUX) and future bills to be paid within (small N) days of posting. Failure to agree (agreement attached) and forward the requisite retainer by (date) will result in the end of our services for them and the closing of their account. P.S. I was actually paid about $1,000 once but usually that ended it, they either apologized and backed off (sometimes it was just aggressive advertisers), or closed their account / let it expire. -- -Barry Shein Software Tool & Die | bzs@TheWorld.com | http://www.TheWorld.com Purveyors to the Trade | Voice: +1 617-STD-WRLD | 800-THE-WRLD The World: Since 1989 | A Public Information Utility | *oo*