In the immortal words of Chris Beggy (news@kippona.com):
Do they manage tickets with Keystone? I've heard you mention that as a decent trouble ticket system in the past.
Keystone is, unfortunatly, indisputably dead at the moment. White Pajama Software bought it from Stonekeep, and promptedly turfed it in favor of their homegrown software. The source is "available", but it was never released under any kind of OSS license, so you're stuck with the last "official" release (which, while usable, still had tons of bugs and usability issues), and there's no active development going on right now. But I'm not bitter, no. -n, former small-time Keystone developer ------------------------------------------------------------<memory@blank.org> "Usenet. Now I know how the Romans felt when the Vandals and the Visigoths poured over the Alps." <http://blank.org/memory/>----------------------------------------------------