On Thu, 10 May 2007, William Allen Simpson wrote:
Follow the usual best practices, and you may save time and money.
1. Ensure that your DHCP, RADIUS, SMTP, and other logs are always, ALWAYS, *ALWAYS* rolled over and deleted within 7 days without backup. I'd recommend 3 days, but operational requirements vary.
Assuming you're actually serious, how do you deal with customers who dispute usage one or more months ago (when they get their bill)? We keep summarized radius detail for a considerable time, and its not unusual to have to pull up several months worth to quell a customer initiated billing dispute. ---------------------------------------------------------------------- Jon Lewis | I route Senior Network Engineer | therefore you are Atlantic Net | _________ http://www.lewis.org/~jlewis/pgp for PGP public key_________