18 Aug
2016
18 Aug
'16
8:45 a.m.
On 18/Aug/16 14:42, Nick Hilliard wrote:
It is always better to clarify this sort of thing with the account management team before purchasing, and preferably have it in email or writing. After that, the best approach is to ask support and/or account management nicely rather than "bitching and moaning" as someone else suggested - diplomacy is usually a better long term basis for having a good relationship with your vendor. Often it's useful to point out discussions like this which indicate that it's been enabled for other people.
+1. We politely said to Arista, "We like your box, but we're afraid that if we can't use our existing optics, we'd all miss out on a good opportunity working together". That did the job. Mark.