Gah.. I hate these kind of vague problems. I have multiple users complaining about "the internet is slow"; specifically to sites such as aol, cnn, amazon. Our support folks are also having trouble getting to postini's admin pages. Things are excruciatingly slow. I don't see any indications on router load, link utilization, bouncing routes, etc. that jump up as obvious problems. I tried using the lookingglass at algx.net, but I'm getting null responses for all requests (ping, traceroute and BGP). I'm not, however, seeing any issues with traceroute servers getting to us. Anybody know of anything broken anywhere? I don't think the problem is us, but if somebody would like to respond off-list with any oddities you may see with AS6423, and/or traceroutes to 206.103.37.166, I'd appreciate it. Thanks, Rick