-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Peter Galbavy Sent: Friday, December 21, 2001 5:47 AM To: Sean Donelan; nanog@merit.edu Subject: Re: Automated DLR conflict detection
On many occasions in my prior life at Demon Internet we laughed sales people out of meetings when they offered SLAs that were limited to the value of a months service. But, in the end *all* the salepeople offered the same deal. Until when SLAs come with a pay back greater than the cost of the contract, and in fact cover consequential losses, most service providers will treat the failure to deliver within the SLA as a risk associated with the service and not something more serious.
However: Would you (or anyone in the group) be willing to pay a premium for that, and how much is a "real" SLA, one covering consequential losses, worth to you? Marc Pierrat marc@sunchar.com www.sunchar.com