David Hubbard:
how do I tell who's lying to me?
If their lips are moving, they're probably lying.
I have supposed work order numbers for the ilec but I don't have any direct contact
So go to the website for the ILEC and find the conect information. As an example, SBC plasters information for the different teams all over their pages. If you identify that you're with your employer when you call in and summarize the problem, you'll get transferred to somebody who can answer your question on the ILEC work orders. Hell, they'll probably leap at the chance to "help" you in order to try and convince you to move away from the CLEC. -Fer Jason "Feren" Olsen DeVry, Inc. Senior Network Engineer One Tower Lane Em: jolsen@devry.com Oakbrook Terrace, IL 60181-4624 Ph: 630.645.1607 Fx: 630.382.2929