22 Sep
2008
22 Sep
'08
4:53 p.m.
On Mon, Sep 22, 2008 at 04:48:16PM -0400, Drew Linsalata wrote:
I have no dog in this fight, but I would comment on the "small shop" issue as it relates to handling abuse complaints.
I own a small colo/hosting shop too. We don't have many employees. If we had to deal with so many abuse complaints that things were "getting lost in the noise"
Perhaps I should clarify - Abuse complaints being a small percentage of normal requests for service (IE: I need a new hdd, an OS reinstalled) I would agree that anyone beseiged in abuse requests should take a machete to the offending customer's cables :) -- Tom Sparks (415) 367-7328x1001