Zayo woes

Does anyone know what’s happening at Zayo? Tickets are taking weeks and months to get resolved, much less get a tech assigned to them. The folks answering the noc phone are mere order takers and are only reading from a script, manager on duty/escalation lines go to voicemail. If anyone can help get to a human in the transport group, that would be great. I’ve given up all hope at this point. Appreciated. Jason