Re: Customer Notification System.

On Wed, Feb 22, 2012 at 08:34:49AM -0800, JC Dill wrote:

99.999% of the time there is absolutely no benefit in the attachment. But by pushing customers to open attachments to get the content we are encouraging them to be complacent about opening all attachments, and that's a great way to end up getting infected with malware.

Spurious attachments also (like HTML markup, another email worst practice used only by (a) people who don't know any better and (b) spammers) chew up bandwidth, which is sadly becoming an increasingly expensive commodity for everyone using mobile devices. They eat space in mail spools. They require more resources to be scanned (whether for malware, dubious URLs, exploits, or anything else). ---rsk