15 Apr
2008
15 Apr
'08
1:33 p.m.
On Tue, Apr 15, 2008 at 11:22:59AM -0400, William Herrin wrote:
There's a novel idea. Require incoming senior staff at an email company to work a month at the abuse desk before they can assume the duties for which they were hired.
My hunch says that's a non-starter. It also doesn't keep qualified folks at the abuse desk; it shuffles them through.
Require all technical staff and their management to work at the abuse desk on a rotating basis. This should provide them with ample motivation to develop effective methods for controlling abuse generation, thus reducing the requirement for abuse mitigation, thus reducing the time they have to spend doing it. ---Rsk