17 May
2004
17 May
'04
4:39 a.m.
On Fri 14 May 2004 (18:44 -0400), Jonathan M. Slivko wrote:
Steve,
As for your point of the major cost for an ISP would be support. That is where I beg to differ, in my own experience working for this company on this project, it has required very little time to do actual support work to the end-user, provided that the Internet connection actually works.
Then you haven't worked for an ISP selling consumer DSL. Support eats margins more than any other single factor - transit is getting cheaper, equipment is getting cheaper in terms of Euros/Mb/sec. Customers are getting more demanding and having more problems than ever, for which they pick up the phone and expect support. -- Jim Segrave jes@nl.demon.net