Even at an uber high charge (800/866 toll) of say $4.00 per call, they could still implement the changes save tons of money, and tons of aspirin when their headaches go away. Maybe someone here can draft up a $10,000,000.00 pitch it to them become an instant millionaire and save Comcast some money at the same time.
Far cheaper to capture their http connection and put up a page asking them if they use: 1. Normal mail - all email is sent via Comcast's mail servers using software like Outlook, Eudora and similar programs. For more info click here. 2. Own mail server - all mail is sent using an in-house mail server running software like sendmail, Postfix, QMail, etc. For more info click here. They have to make a choice and click the SEND button in order to free up their web browsing and there are links to info pages that explain what this is all about and how to configure their mail programs to play nicely. People who choose choice number 2 can now be invited to make sure that their mail servers are properly configured etc. Whenever you need to solve this kind of a problem involving lots of customers, you really need to put a good techie and a good marketing person together to brainstorm ideas. On their own, neither can solve the problem. --Michael Dillon