I do hope that when the UK police get tired of waiting, that they shut down everything in BT's data centre and take it all as evidence. BT deserves at least that, and frankly a whole lot more.
I've already replied privately to Jo offering my help to escalate this internally at BT to the right person. But I would like to point out that BT does not have "a" data centre that can be shut down. BT is a very large network operator with probably hundreds of data centres worldwide. We also operate multiple IP networks and have many different lines of business. The problem appears to be with the UK consumer Internet line of business. Even though I have nothing to do with that particular group, I will still escalate this issue to make sure that the right people know about it. I know that Verizon is another company that has many lines of business and it can be difficult to find the right contact. Others have mentioned the fact that many large operators separate email and network operations into separate business units which deal separately with their abuse issues. While NANOG is a nice stopgap for getting to the right people, it seems to me that we should, collectively, come up with a better system for doing this. If only the RIR databases were verified so that all contacts listed were reading, willing and able to act on abuse issues... --Michael Dillon