On 08/23/12 10:51 +0430, Shahab Vahabzadeh wrote:
Thanks about every ones speech in this topic but I think I can not describe my problem clearly, let me explain it some how more: You know I have two kind of ADSL services, Limited and Unlimited. Limited Like: 512Kb-4GB-3Month 1024Kb-4GB-3Month 2048Kb-6GB-3Month 4096Kb-8GB-3Month
Unlimited Like: 128Kb-1Month 256Kb-1Month
and etc. But when a customer is in our sales department they do not know he will download more or he will have a normal usage? Is he heavy peer-to-peer service downloader or not he is a doctor that he want to check his emails only, and he want this service always.
We focus on customer education and tools. A bandwidth calculator on your website is recommended, both for your customers, and your sales department (mycricket.com has a great example). We also provide a way for customers to view their current usage for the month, in near real-time. We've implemented a monthly bandwidth quota, and have that discussion up front with new customers (and sent letters to existing customers) so that they can choose the appropriate tiered service, based on their expected usage patterns. -- Dan White