what's your own NOC's SOP for when the G-men knock on the door at midnight waving paper & steel?
Yes sir, the servers are over there and here's the root password. Oh wait, unless somethings broke or I'm breaking it I'm not at work at midnight. At my last place of employment, we would grant whatever a government official asked for in a properly formatted subpoena for information. That being said, most of the subpoena's we received were a joke. "Give me everything you have on this customer who connected to your service 3 years ago for 2 minutes. Here's his name." or "Here's a forward of the e-mail from your service." (with no headers included or hint of an IP address.) "Give us everything you have about that customer." My old bosses favorite in a phone conversation with someone from the government (I don't remember who): "What information can I ask you for?" I'm sure there are people in the know that make these kinds of requests, but I've never seen them. G