RE: Popular trouble ticket management system for IP NOC

Hi Yu,

Hi nanog,

Have any idea of the current popular trouble ticket system for the NOC ? The system used to accept, dispatch, close, store and search trouble ticket or customer case ? It's pretty much a NOC work flow system, but more focused on IP NOC.

So what's the popular one ? How about HP help desk, or CA ? Any other ?

Maybe URL: http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/ would be of interest to you. mh

thanks for any input.

Yu Ning ______________________________________

(Mr.) Yu Ning, Vice Director Networking & Engineering Dep. North Telecom BU, China Telecom Beijing, P.R.China +86-10-66501239 Personal Page-> http://navidog.126.com ______________________________________