Someone from Time warner has gotten in contact with me, thanks. __________________________ Eric Esslinger Information Services Manager - Fayetteville Public Utilities http://www.fpu-tn.com/ (931)433-1522 ext 165
-----Original Message----- From: Eric J Esslinger Sent: Tuesday, January 22, 2013 10:49 AM To: 'nanog@nanog.org' Subject: Tw telecom noc/routing contact needed
I've been fighting with an issue with a Time Warner Telecom customer whose site is unreachable from our ip blocks, as well as a number of other ip blocks within my upstream's network according to the call I made to them. All I'm getting through listed arin contacts are apparantly unmonitored maildrops and customer contact numbers that won't put me through to a live person without a valid TW phone or circuit number. Based on the behavior I suspect a reverse routing issue back to our ip blocks but have been unable to get much help from the other end of the problem. I need to speak to someone, and if someone reading this list can has info but doesn't want to share it, if they can pass my contact info on I can be contacted via this email or the phone number in my signature. Thank you. __________________________ Eric Esslinger Information Services Manager - Fayetteville Public Utilities http://www.fpu-tn.com/ (931)433-1522 ext 165
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This message may contain confidential and/or proprietary information and is intended for the person/entity to whom it was originally addressed. Any use by others is strictly prohibited.