701 contact that actually responds...

Hi guys, we (1280) have a prefix missing from 701's routing tables that harms us quite a bit. I've tried contacting the obvious email addresses with details, but got zero response (I've checked the spamtrap) inside 24 hours. Is there a better way to contact the actual NOC than CaryNMC-IP@verizon.com ? Thanks for any help, Elmar.