The Internic is really getting us crazy. I just talked with Hinet, that has 500,000 users, and they have tried very hard to get hold of Internic, but only end up with an answering machine. If Internic controls domain name, and domain name is so important to ISPs, Internic should AT LEAST provide a 24x7 support NOC center so that problems like this can be resoved quickly. We thought paying $50/year will give us some services, and now it seems to be just another way around. When AOL and Netcom were done for a few hours, it created such a big news in US. AOL and Netcom were at least having the choice of working Days & Nights to resolve the problems. Now Hinet has been down for two days, and similarly half million users are affected. They can do very little, but can only speak to the answering machine at Internic, and painfully waiting for Internic people come back to work the next day! The funny thing is that you can do nothing, but begging Internic to resolve the problem. Again, Hinet already has paid the fee 2 days ago (the fee was drawn from the bank) Anyone has a pager number of the Internic engineers? Hong Chen 408-567-3800 (tel) hchen@aimnet.net 408-567-0990 (fax) On Thu, 20 Mar 1997, Vadim Antonov wrote:
So far, that sounds like nice basis for a class action lawsuit.
Imagine a land title company throwing away records just because they lost a payment receipt. That's what InterNIC is doing.
My experience with InterNIC was that i managed to get hold of actual person, and got assurances that everything's ok. Then i see nothing happened in the database, so i call again, and they tell the information "is not there yet". Now, i go to the automatic system and make a card payment -- the system gives back authorization code, etc. Guess what. It still says the domain registration is not paid.
I think it is time ISPs take the matter in their hands. I.e. let ISPs to perform registrations. Root serer operators can ensure uniqueness just fine.
--vadim