While I'm not claiming this is the beginning of a trend, last week a former dialup customer who left ShaysNet for Comcast several months ago returned to our dialups AND brought along a friend who had never been one of our customers before but who was fed up with Comcast. Both said that Comcast was too expensive (neither are 'power users'), the rates go up too quickly (twice the inflation rate?), and Comcast had greater technical problems than we do. It probably helped that I allowed former customers who had switched to Comcast to use our DNS when Comcast's was unreachable. Oh, by the way, did I mention that no one seems to like Comcast's technical support - I was getting calls from former customers who were on Comcast when their network was down. David Leonard ShaysNet