Erik, We have several customers being attacked from the same EC2 instance on their network for 2 full days now. Contacted them at ec2-abuse@amazon.com and 25 hours later received a message that basically said, "Yep, we can confirm that a customer of ours is attacking you but that's their fault. We sometimes do stuff, but not in this case. Please don't block us, because the IP might be someone else later. Have a nice day". The telephone number in the WHOIS record goes to a general voicemail box for their legal department. A few of our customers who are being attacked by this same instance at EC2 have also contacted Amazon, and were told essentially the same thing. While I appreciate that they sent a response, I do not appreciate it's uselessness. Anyone over there at AWS that can do something willing to reply to me directly? Thanks! Mike On Sun, 2010-04-11 at 10:38 -0400, Erik L wrote:
Could someone from Amazon EC2 please contact me off-list regarding an abuse issue from one of their IPs? Alternatively, could someone please send me the contact details of someone there?
E-mailing the abuse e-mail listed in WHOIS per their instructions, including all pertinent data, results in an auto-reply indicating to use a form on their site. Submitting the form results in "There has been an error while submitting your data. Please try again later." Calling their supposed NOC (as per WHOIS) results in "You have reached the legal department at Amazon...please leave a message".
Thanks
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