8 Oct
2007
8 Oct
'07
12:17 p.m.
On Mon, 8 Oct 2007, Andy Johnson wrote:
In my experience, the support cost of DSL is significantly cheaper than dial-up in terms of helpdesk calls. DSL/Cable/FiOS is typically a plug and play, where as dialup can be quite a bit more troublesome, involving more tech time in the long run.
I occasionally see providers offering pay-per-incident tech support, particularly for their lower-priced service offerings, as a way to offset the higher support costs as a percentage of overall revenue from those users. I'm not saying it's right or wrong, but it is out there. jms