On Mon, Jul 22, 2002 at 10:00:44AM -0700, alan_r1@corp.earthlink.net said:
(shooting self in foot...)
Just eliminate tech support and proprietary software! "A list of our settings is available at www.domain.com/settings. And don't call us with tech problems. We don't do tech support."
I know of at least one ISP out there already doing this. Not that they're highly successful, but imagine not having to tell someone, "Yes, your username and password are case sensitive and must be spelled exactly as supplied. And it's .net, not .com" ever again.
http://www.flex.com/ Unfortunately, it looks like they took down the hate mail page, which was hysterical. *sigh* They target clueful users only, and seem to be getting by just fine. http://www.flex.com/adsl/ has a bit more of the "intelligent users only" pitch. -- -= Scott Francis || darkuncle (at) darkuncle (dot) net =- GPG key CB33CCA7 has been revoked; I am now 5537F527 illum oportet crescere me autem minui