29 Mar
2002
29 Mar
'02
9:11 a.m.
On Fri, 29 Mar 2002, Sabri Berisha wrote:
On Fri, 29 Mar 2002, Anne Marcel Roorda wrote:
Having a support model in which anyone can call any NOC about a problem they're having does not scale very well.
What would work better/faster?
my-noc -> b0rken-noc
or
my-noc -> my-upstream-noc -> b0rken-noc-upstream-noc -> b0rken-noc
Work better for who? For you? Sure. For a any provider that needs to provide quality services to its customers and follow processes to do so, not a chance. The Big Picture is key here. andy -- PGP Key Available at http://www.tigerteam.net/andy/pgp