Today I got the form to fill out to gain access to their portal. Thanks for your help.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest-IX http://www.midwest-ix.com
From: "Mike Hammett" <nanog@ics-il.net> To: "NANOG" <nanog@nanog.org> Sent: Friday, January 18, 2019 6:02:46 PM Subject: Charter Porting
I first tried on VoiceOps, but didn't get any responses.
Anyone have a useful contact in Charter's porting department? We've been trying to port a number for 10 days, but haven't been setup with their portal yet. The luck I'm having with the people at the e-mail address (Charter.STL.LSR@charter.com) specified in their porting instructions web site (https://www.spectrum.com/policies/local-number-portability-business-rules.html) is about as good as building a bridge out of wet noodles.
Can't start the port until we have access to their portal. Can't get access to their portal until they pull their heads out.