It is not related to BGP setup. It's related to network quality and discussion on how to fix it. Their support is awesome but problems don't get resolved in network side.

On Sun, Sep 9, 2018 at 7:51 AM Hien Phan <phanquochien@gmail.com> wrote:
Hello mehmet,

Which type of information you need with them? I worked with them in the past about bgp peering setup. They're usually reply in 12 hours or less.

Hien.

On Fri, Sep 7, 2018 at 8:27 PM, Alistair Mackenzie <magicsata@gmail.com> wrote:
Have you tried choopa? They own and/or operate vultr.

On Fri, Sep 7, 2018 at 2:09 PM Mehmet Akcin <mehmet@akcin.net> wrote:
I got no response really. people were more like sharing their experience. i guess there isn't anyone.

On Fri, Sep 7, 2018 at 7:03 AM Niels Bakker <niels=nanog@bakker.net> wrote:
* mehmet@akcin.net (Mehmet Akcin) [Fri 07 Sep 2018, 14:51 CEST]:
>I have been looking for a contact in Vultr for awhile now. Can
>anyone help me contact with them?
>
>(i need help beyond their sales/support channels)

You posted the same thing on 29 August.  I suggest you look for
replies to that email.


        -- Niels.