I'm not quite sure what number you could be dialing...we have changed a few things around the last couple of months. I would suggest calling 1-888.235.0273. This is a generic care number that will get you to a live person much quicker than 45 minutes 24x7...I checked with our care people and they say the only time a person should hear a response like you say is when a billing inquiry is selected...Please send me the number, off list, and I will forward it and see what's up. btw, thanks for the heads up. Joe... -----Original Message----- From: Roy [mailto:garlic@garlic.com] Sent: Monday, May 13, 2002 9:45 PM To: nanog@merit.edu Subject: Phone for Broadwing NOC? Anyone get a better phone number for the broadwing NOC? The one I used just left me on hold for 45 minutes. Their repair number says to call back during business hours. Roy Engehausen +++The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this document.+++