Thanks for the detailed feedback stefan. Its very much appreciated. I'd also like to say thanks for all the private replies. This will certainly go a long way in helping us decide who we end up going with. Best, On 7/1/10, Stefan Molnar <stefan@csudsu.com> wrote:
XO has many downs than ups. I am a current XO customer mainly due to the costs, having voice, PtP, Transit, and Co-Location.
Here is my rundown.
Internet Transit: Yes it works, and when their routing goes ape, no one knows what is going on. They have a tendency not to do a "wr mem" on their ciscos.
Point to Point: Yes it works, but when they have to take an OC12 or some large circuit down you might be notified the day of. Also if you have more than one circuit with them, finding what circuit will be hit takes ages on their side.
Co-Location: One crap shoot close to death. A "change control" group has to approve changes, adds, and you as a customer has zero say.
Call Center: I feel like Mr. Bean is running the call center. Depending on who you call, and when they last did trainning you will get a wild range of responces. Even for the simplest of things takes about 20 min to make a ticket, and some have taken past 40min.
Voice: Random failures of not being able to reach cell phone carriers. Random issues where some trunk lines just go offline. But to XO it is always the customer hardware. Another great feature if you have a trouble ticket and in part of correcting the issue if some other change was introduced an automated system will back out any changes weeks later.
It is one of those things in life you deal with because the tradeoff is something execs see as the monthly OPEX costs.
Stefan
On Thu, 1 Jul 2010, Net wrote:
Hi,
We're currently looking to buy transit from XO for one of our DCs. Their pricing is very competative compared to some of the other providers we've considered to date.
I'm hoping to get some feedback on their services, support, peering arrangements and the overall stability of their core backbone network from folks who've had experience or currently using them.
Any info would be greatly appreciated.
Thanks in advance
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