On Wed, 14 Jul 1999, Daniel Senie wrote:
wasn't a clueful person in the dozen or so I talked with. Indeed, most of them didn't understand the relationship between their databases and the root name servers (I think some of them didn't know what the root name servers were).
I just went through this with a client who's billing info is screwed up in their record, and as a result wasn't getting a bill. They paid, but the record didn't update that evening (in other words go off of hold). It took me four or five transfers to find someone who apparently could talk to someone who could at least come up with a plausable answer of "The domain was on hold and isn't now and it will be fixed in the next update, tomorrow morning". This was after talking to several people who all said "The domain has never been on hold and we show it's active so it's your problem". I still don't know if anyone understood my various attempts at saying in a non-technical fashion that "The record is apparrently not in a.root-servers.net". - Forrest W. Christian (forrestc@imach.com) KD7EHZ ---------------------------------------------------------------------- iMach, Ltd., P.O. Box 5749, Helena, MT 59604 http://www.imach.com Solutions for your high-tech problems. (406)-442-6648 ----------------------------------------------------------------------