I have had a great experience with an extremely funny sounding product. Double Choco Latte is one of the better (I won't say best, they all have strong and weak points.) ticketing systems out there. Once the new code is finished with the contact management, it will be 10x better. Derek -----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of Daniel Golding Sent: Thursday, August 08, 2002 11:28 AM To: Scott Granados; nanog@merit.edu Subject: RE: ticket tracking I strongly recommend RT, which has the advantage of being both Open Source, and having several available support options. - Dan
-----Original Message----- From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of Scott Granados Sent: Thursday, August 08, 2002 12:02 AM To: nanog@merit.edu Subject: ticket tracking
While we're talking about change management...
What are people using for ticket tracking for support issues. Is it all remedy or what do people like to use.
Feel free to answer off list:).
Scott