I am having a very similar issue with reaching their NOC for Geolocation and TE issues. Getting circular routing between various departments
and groups within their organization, and have given up on emailing them now.
Anyone listening from Akamai, please reach out to me as well.
Thanks,
Rob
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From: NANOG <nanog-bounces+rmercier=nextdimensioninc.com@nanog.org>
On Behalf Of Robert Carstens
Sent: November 20, 2020 11:48 AM
To: nanog@nanog.org
Subject: Akamai TE Contacts
Does anyone have a contact for someone at Akamai besides the standard Netsupport and tix emails? Or if anyone from Akamai is on the list, can you please contact me off list?
We are in need of assistance with TE for Akamai sourced traffic since standard methods are not doable with their CDN. Their NOG presentations usually say to contact them if you need assistance with adjusting traffic flows, but I cannot
get a response. We have been contacting them for over a month now with no acknowledgement.
Robert