Anyone on list from Zayo about possible router issue?

Hello all, I'm tracking down an VPN issue for a user whose path to us crosses a Zayo router ( ae14.cs3.ord2.us.zip.zayo.com ) which is showing a crazy amount of packet loss in the 90% range. Is there Anyone on list from Zayo who could confirm or deny what I'm seeing? Thanks David Gianndrea Senior Network Engineer Milner, Inc. Email: dgianndrea@milner.com<mailto:dgianndrea@milner.com> Web: www.milner.com<http://www.milner.com/> [cid:image001.png@01D87760.A880D1D0]